Shipping & Returns
At TALULAH, we are proud to offer you fast shipping options including International Shipping, FREE Standard Delivery, and Express Shipping Australia wide.
SHIPPING AUSTRALIA | FREE STANDARD DELIVERY AREAS
Our FREE Standard Delivery Service is automatically applied to all orders over $100.
For Australian Orders under $100 a flat $10 standard shipping fee is applied.
We work together with Shippit that selects from a range of carriers to bring your order to your door as quickly as possible. The service works well for the majority of Australian residents, but please note if you live in certain regional areas there will be exceptions to delivery time frames.
Our warehouse is based in Melbourne and if your order is placed before 9:30am it will be dispatched the same day during business hours.
You will receive a notification when your order has been dispatched, which will confirm the estimated date of delivery. You will receive a second notification when your order is on-board to be delivered.
SHIPPING AUSTRALIA | EXPRESS DELIVERY | 9:30AM DAILY CUT OFF TIME - WEEK DAYS ONLY
We offer Express Delivery within Australia for $15.
To use this service you will need to be within the express post delivery network.
Once dispatched we estimate delivery times of:
Sydney & Melbourne: 1-3 business days.
Brisbane & Adelaide: 2-4 business days.
Perth, NT & Tasmania: 5-7 business days.
Regional Hubs, e.g. Wollongong, Gold Coast, Geelong, etc: 2-4 business days.
Please note that remote regional areas will take longer for delivery.
We want your order to get to you as quickly as possible, but please note that sometimes, due to unforeseen circumstances, there can be a delay. We promise that we will do everything that we can to resolve any delivery issue that arise. If you have any questions or concerns contact our customer care team at firstname.lastname@example.org
TALULAH ships internationally and we use the services of Australia Post. For our NZ customers your order will be dispatched by Express Courrier International. For the rest of the world your order will be sent via International Pack & Track.
International delivery costs $30 and can be selected as a shipping option at the checkout.
When your order is dispatched you will receive confirmation of your order tracking number, and can follow the journey of your order online HERE.
To check the delivery times for your destination country you can CLICK HERE to view the International Post Guide. Australia Post estimates 3-10 business days for delivery to metropolitan areas of major international cities.
All international customers are responsible for the customs and tax charges applicable to their own country’s import regulations. We will declare the purchase price paid on international shipment documents, which includes a commercial invoice for customs purposes for all transactions. For further information, please contact your local customs office or view their website online.
SALE EVENTS & PUBLIC HOLIDAY SHIPPING
Please note during online sale events and public holidays, orders may be subject to a delay in shipping and delivery due to limited Australia Post delivery services, and warehouse closure.
During this time please allow 7 - 10 business days for standard and express deliveries to NSW, QLD, VIC and up to 15 days for delivery to SA, WA, NT and regional areas.
Please contact our customer care team on 02 6685 7060 or at email@example.com if you have any enquiries regarding your SALE order and delivery.
CHANGING YOUR SHIPPING ADDRESS
We understand you want your order as soon as possible, so our TALULAH Warehouse Team aims to process and pack your order as quickly as possible once your order has been placed. This means that if you need to make changes to your order (including your shipping address), we can only do so if it hasn’t left the TALULAH warehouse.
To change your shipping address, please call our TALULAH Customer Care Team on 02 6685 7060 between Monday to Friday, 8.30am to 5.00pm Australia EST. Please note delivery changes will only be made if your order has not been dispatched.
Here at TALULAH we offer refunds or exchange within fourteen days of delivery, unworn, with proof of purchase.
Please note that any TALULAH items purchased from a retail outlet should be returned to the retailer from whom the garment was purchased.
We do not accept returns on clearance sale items - these our products where the sale discount is greater than 50% OFF.
Items should be returned new, unused and with all TALULAH garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
All items should have a TALULAH RETURN FORM placed with the item when sent back to our ReturnsTeam. To download this form please CLICK HERE and post your return to:
DT OCEANIA SERVICES
13 PARAMOUNT BLVD
DERRIMUT VIC 3030
HOW TO RETURN OR EXCHANGE
To return your item, please click here to download and print our TALULAH Return Form. Please complete this form and place inside a mail satchel with the TALULAH garment you are returning. Please post the return package back to our Head Office here at TALULAH at the above location.
*** Please note that we can't guarantee an exchange as our styles sell out fast. If you don't want to risk missing out on a style, we recommend purchasing the product again in your size, and returning the original order for a refund. ***
Once received our Customer Care Team will assess the return and contact you either by email or telephone as to the next steps. To send the Return back to us, please used your preferred postal carrier. TALULAH does not pay for return postage costs.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
You will receive a full refund if the item cannot be repaired or replaced.